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Terms & Conditions

Before placing an order with us, please ensure that you read the terms and conditions below. These are the terms you have accepted when registering with us.

When supplying goods via our Mail Order Catalogue or Web Shop, the Sugarbliss Cake Company will comply with the Consumer Protection Distance Selling Regulations 2000 (DSRs).

Where we refer to 'working days' within this document, this includes Monday to Friday only. Saturday and Sunday are not classed as working days.

"Website" means the website located at www.sugarblisscakedecoratingcompany.co.uk or any subsequent URL which may replace it and is owned and operated by Sugarbliss Cake Company "Sugarbliss Cake Decorating Company"; "we" or "us" means Sugarbliss Cake Company registered office: 1707 High Street, Knowle, West Midlands, B93 0LN, UK; "Conditions" means these terms and conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where information in respect of the individual Product is provided; "Price" means a retail price that a Product is advertised for sale at; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "Dispatch Confirmation E-mail" means the email we send to you to confirm that we've dispatched your order to you; "United Kingdom" or "UK" means England, Wales, Scotland, Northern Ireland and the Channel Islands; "You" means a user of this Website.

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions. We will do our utmost to ensure that availability of the website is uninterrupted and that transmissions are error-free. However, due to the nature of the Internet, this cannot be guaranteed. We may also need to restrict or temporarily suspend your access to the Website for the purpose of maintenance, or the introduction of new facilities or services.

By accessing this website you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website. If you have any questions about them or do not wish to accept them, please contact our Customer Services team at Sugarbliss Cake Decorating Company, 1707 High Street, Knowle, Solihull, West Midlands, B93 0LN, 01564 774 223 before using this website.

We may change these terms and conditions or our privacy policy at any time by updating this page. You should check this page from time to time to review these terms and conditions to ensure you are happy with any changes. Using or accessing this website indicates your acceptance of these terms and conditions. If you do not accept these terms and conditions, please do not continue to use this website.

You warrant that the Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately by email, phone or fax of any changes.

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account.
We shall not be liable to any person for any loss or damage which may arise from failure by you to take the necessary measures to protect your account details.

When you place an order to purchase a product from us, we will send you an email confirming the receipt of your order ("Order Receipt Confirmation email"). Your order represents an offer to us to purchase a product which is accepted by us when we send you the Dispatch Confirmation email. That acceptance will be complete at the time we send the Dispatch Confirmation email to you.

Any products on the same order which we have not confirmed in a Dispatch Confirmation email to have been dispatched do not form part of that contract.

We aim to dispatch as rapidly as possible. We normally dispatch within 1 working day. However, please allow up to seven working days to take receipt of your order.

Charges for delivery are not included in the stated product price.

In the event that we cannot supply your full order we will endeavour to supply suitable alternatives where possible, which you may return if unsuitable at our expense. If there are problems with an order, you will be contacted by one of our Customer Care Advisors.


The majority of our orders are shipped by Standard Royal Mail first class post. Standard P&P costs for the UK mainland are based on the WEIGHT of your order and the delivery method you choose. Where orders weigh over 2kg or are of particular fragility or value we will use a courier service at a cost of £6.50

You may choose to specify a particular method of postage (for example express delivery) where multiple methods are available. We regret to inform you that we are unable to use courier services to ship to PO Box addresses.

Where goods are lost or damaged in transit we will either send replacement goods, or offer a full refund, including delivery charges. You should advise us of any damage to your order within seven working days of receipt. You must advise us of non-delivery within 21 days of dispatch.

Whilst we do our best to maintain sufficient stock levels, we cannot guarantee availability of stock at all times.
'Gold' and 'Silver' referred to in the catalogue relates to the colour of the product and does not, with exception of gold and silver leaf, indicate precious metals.

We have taken extra care to ensure that all descriptions are accurate. However, orders will only be accepted if there are no material errors in the description of the Products or their prices as advertised in this catalogue. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only.

We sell a wide range of edible and non-edible colourings and therefore appreciate the importance of variation in colour. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the colours you see will depend on various factors such as lighting, monitor display make and type, monitor display settings etc, we cannot guarantee that the appearance of illustrated colours will accurately reflect the colours of products supplied.

To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials in the catalogue. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials in the catalogue.

Our products and prices are subject to change. Promotional terms only apply in the period stated for the promotion. Whilst we will try to ensure that prices on the website are accurate, we are not responsible for errors that may occur. If we discover any errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to resubmit your order at the correct price or cancel the order. The price of all goods and services advertised are inclusive of any applicable taxes including VAT.

WARNING: We advise caution in the use of non-edible items on cakes and other edible goods, and do not accept any liability whatsoever for the inappropriate use of any products.

Where the order concerns:

Items containing alcohol: by placing an order you confirm that you or the recipient is over the age of 21.

Payment will be taken (from the card supplied by yourself) once goods have been picked, but prior to dispatch. You will receive an invoice confirming payment taken. NO GOODS WILL BE DISPATCHED BEFORE PAYMENT IS RECEIVED. We will contact you immediately should we experience problems taking payment.


If cancellation is due to delay by the Sugarbliss Cake Company in dispatching your order (over seven working days) or a substitution you are unhappy with, Sugar Bliss Cake Company will refund the cost of postage, and will meet the cost of returning the goods.

We regret that in the best interest of all our customers, due to health and hygiene requirements, we are unable to exchange or accept return of edible goods or jewellery, opened or unopened. The only exception is where goods are faulty or we have substituted products and you are not happy with the substitutions.

We are unable to exchange or accept return of fragile edible goods which have been damaged in transit. These goods are highlighted in the catalogue and shipped at the customers risk.

You may return any non-edible product to us within seven working days of receiving the order. Please advise us as soon as possible within this period which products you are returning and quote your order number. Please return goods with the original packaging.
Unless the goods being returned are faulty or unsuitable substitutions, you must cover the cost of returning the goods to us. We will refund you the cost of any goods you wish to return (excluding original delivery charge).

You must take reasonable care to ensure that any goods being returned are received by Sugarbliss Cake Company and are not damaged in transit. Should you fail to do this, or send them at our cost, we will charge you the direct cost of the return. Sugarbliss Cake Company will cover the cost of any faulty goods being returned within 28 days of delivery.

If the goods are faulty or damaged, you may contact Sugarbliss Cake Decorating Company within 28 days and will be entitled to replacement or a full refund. Sugarbliss Cake Company reserves the right to reimbursement of the costs of delivery where goods are returned for no cause, as set out above. Merchandise must include all original packaging in the original carton. There must be no writing on the manufacturer's box. Incomplete returns will receive a credit reflecting any missing items.

Personal information is private and therefore treated with the highest standards of security and confidentiality. We never make your personal details available to other companies for marketing purposes other than within Sugar Bliss cake Company. We (and our representatives) may hold your personal details in order to process your order and/or maintain your account.

“We/our/us” refer to Sugarbliss Cake Decorating Company, at Sugarbliss Cake Company, 1707 High Street, Knowle, Solihull, West Midlands, B93 0LN, 01564 774 223.

You can contact us by email at enquires@sugarblisscakedecoratingcompany.co.uk or by telephone on +44 (0) 1564 774 223 . The website to which these terms and conditions apply and for which we are responsible is http://www.sugarblisscakedecoratingcompany.co.uk or any successor website address.

We have made this website available to you for your own personal use. We may modify, withdraw or deny access to this website at any time.
This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belong to us or are licensed to us to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics and documents on the website, as well as other content such as articles, stories and other text.

You may print or download materials from this website for your own personal use provided that:
• no materials are modified in any way;
• no graphics are used separately from accompanying text;
• our or the relevant third party's copyright and trade mark notices appear in all copies and you acknowledge this website as the source of the material; and
• the person to whom you providing these materials are made aware of these restrictions.

You agree to use this website only in accordance with these terms and conditions. You will not obtain or attempt to obtain access to the website (including its contents) by any means other than the through interface provided.

These terms and conditions do not exclude our liability (if any) to you for: • personal injury or death resulting from our negligence; • any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

We do not guarantee that this website will be compatible with all or any hardware and software which you may use. We do not guarantee that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this website at any time.

This website and its contents are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, including, but not limited to, freedom from malicious programs (such as viruses, spy ware, worms or trojan horses) with respect to this website or its contents.

It is your responsibility to ensure the appropriate security measures are taken by you (for example by installing firewalls, virus-checking software, intrusion detection systems, anti-spy ware products and spam filters) to screen out any malicious programs (such as viruses, worms and trojan horses) to enable you to use our website.

Sugarbliss Cake  Company liability for any injury (other than death or personal injury), damage or loss, in particular consequential loss, arising from the use of any goods purchased via this website, or from the transaction itself, are hereby excluded. Any injury, damage or loss arising directly from the negligence of Sugarbliss Cake Company or any of its agents will be limited to a refund of the value of the goods purchased, together with any delivery charges paid.

The information contained on this website is given for general information and interest purposes only. Whilst we try and ensure the information contained on the website is accurate and up to date, we cannot be responsible for any inaccuracies in the information. As a result, you should not rely on this information, and we recommend that you take further advice or seek further guidance before taking any action based on the information contained on this website. Our liability to you as explained above remains unaffected by this.

We may link to other websites, which are not within our control. We are not responsible for these websites in any way, and do not endorse them. It is your responsibility to check the terms and conditions and privacy policy on any other website which you visit.
You may only link to this website from another website with our prior written permission.

Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship with you or anyone else, except for these terms and conditions which govern the relationship between us in relation to your use of the website.
If you make a contract with a third party who is named or referred to on this website, it is your responsibility to ensure that you are comfortable with the terms of that contract and to take legal advice if necessary.

The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions or of any term of these terms and conditions will be governed by the law of England. The English courts will have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.

All goods and services are subject to availability. Any product stock or availability information supplied on the website is an estimate only.

Any e-mail or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by Sugarbliss Cake decorating Company of your order. All orders are subject to approval by us. When processing your order, the information provided will be subject to credit and fraud prevention checks. For these purposes we may transfer your information to trusted third parties.

Sugarbliss Cake Decorating Company liability for any injury (other than death or personal injury), damage or loss, in particular consequential loss, arising from the use of any goods purchased via this website, or from the transaction itself, are hereby excluded. Any injury, damage or loss arising directly from the negligence of Sugarbliss Cake Craft Company or any of its agents will be limited to a refund of the value of the goods purchased, together with any delivery charges paid.