If for any reason you're not completely happy with your purchase, please return any goods to us within 14 days of receiving the order and we will give you a full refund. We regret that in the best interest of all our customers, due to health and hygiene requirements, we are unable to exchange or accept return of edible goods or jewellery, opened or unopened. The only exception is where goods are faulty or we have substituted products and you are not happy with the substitutions.
We are unable to exchange or accept return of fragile edible goods which have been damaged in transit. These goods are highlighted in the catalogue and shipped at the customers risk.
You may return any non-edible product to us within fourteen working days of receiving the order. Please advise us as soon as possible within this period which products you are returning and quote your order number. Please return goods with the original packaging.
Unless the goods being returned are faulty or unsuitable substitutions, you must cover the cost of returning the goods to us. We will refund you the cost of any goods you wish to return (excluding original delivery charge).
You must take reasonable care to ensure that any goods being returned are received by Sugarbliss Cake Company and are not damaged in transit. Should you fail to do this, or send them at our cost, we will charge you the direct cost of the return.
Sugarbliss Cake Company will cover the cost of any faulty goods being returned within 28 days of delivery. If the goods are faulty or damaged, you may contact Sugarbliss Cake Company within 28 days and will be entitled to replacement or a full refund.
Sugarbliss Cake Company reserves the right to reimbursement of the costs of delivery where goods are returned for no cause, as set out above. Merchandise must include all original packaging in the original carton. There must be no writing on the manufacturer's box. Incomplete returns will receive a credit reflecting any missing items.