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Frequently Asked Questions

Questions and answers

I can't find an item, does this mean you don't stock it?
If you cannot find an item online, please contact us so that our staff can assist you.
 
How much does UK delivery cost and how long does it take?
We offer a free UK standard delivery service for all orders of £75 or over. If you opt for our Standard service, your order will usually be delivered within 3–5 working days. For orders of less than £75, delivery charges apply. We also offer an Economy service, please see "Do you offer a courier service?" below.
 
How long will delivery take to countries outside the UK?
This depends on the destination and delivery method. An estimated time will be provided when you select one of the available delivery methods for your country.
 
Do you offer a courier service?
Yes, we do offer an Economy service to UK customers. If placed before 1pm and the Economy delivery option is selected, we aim to dispatch your order the same day. If courier service is selected on a Friday before 1pm, it will be dispatched for delivery on Monday. If courier service is selected after 1pm on Friday or on Saturday or Sunday, the order will be dispatched for delivery on Tuesday.
 
If an item is out of stock do you send it on or do I have to re-order?
If we identify an item in your order is no longer available after you have placed the order we aim to contact you as soon as possible before your order is dispatched. We can either arrange to have the order sent without the item, or we can hold your order until the missing item is available.
 
I've forgotten my password to the site, what do I do?
You can reset your password at any time by using our password reset tool. If you can no longer remember your username and your password, then please contact us.
 
Can I change my delivery address or add more than one delivery address?
Yes, you can add as many delivery addresses as you like by clicking on 'Your Account' at the top of your screen.
 
Is it possible to hire cake tins, stands and knives?
Cake tin, stand and knife hire is a collection-only service available from our Solihull shop. We offer a variety of shaped tins, including a full range of numbers. Please find further details here.
 
I run a business and would like to buy larger quantities of your products. Do you offer a trade discount?
Yes, we offer a trade discount to business owners. For more information and to apply for an account, please contact us
 
Do you offer cake decorating classes?
Yes. Please contact our course co-oordinator via our website.
 
Can I track my order?
Yes, you can view your order details and its current status by clicking on 'Your Account' at the top of your screen.